As a facilitator of the payment process, the role of WEpayments (formerly WEpayout) is to connect you to the online store at the time of the purchase transaction and ensure that the transaction takes place quickly and safely for both of you.
As such, the online store where the purchase took place is the most appropriate party to clarify details of the order and delivery times, as it holds this information.
On our side, we can only see payment-related information such as the date of purchase, the amount and the payment status.
If you have any questions relating specifically to payment, you can contact our team who will get back to you shortly with more information.
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