I made the payment to WEpayout, but I haven't received the product.

Information about the delivery of the product should be checked with the website where the purchase was made.

This information usually appears when the purchase is confirmed.

As a facilitator of the payment process, the role of WEpayments (formerly WEpayout) is to connect you to the online shop at the time of the purchase transaction and ensure that the transaction takes place quickly and safely for both of you. As such, the online shop where the purchase took place is the most appropriate party to clarify details of the order and delivery times, as it holds this information.

On our side, we can only see payment-related information such as the date of purchase, the amount and the payment status.