What happens if I lose or delete the email I received to provide the refund information?

Don't worry. If you didn't receive or lost our email for some reason, you will soon receive a new contact. However, if you prefer, you can open a ticket with our customer service team, requesting that the data collection email be resent. However, it is important to note that the refund is available up to 30 days after the first email is sent. After this period, you must contact Decolar to request the refund again.