Refunds
- How do I contact Decolar?
- What is WEpayment's relationship with Decolar?
- How does WEpayments process refunds requested on Decolar?
- Why haven't I received my refund that I requested from Decolar?
- How will WEpayments receive my bank information to process the refund from Decolar?
- My trip/accommodation was canceled and Decolar informed me that I would receive a refund through WEpayments. How do I request this refund?
- Refund not available in the link received by email
- I entered the data in the link received from WEpayments, but I received the error message of Divergent Beneficiary
- Can I provide my Pix key to receive a refund?
- Text message (SMS) about refund
- I haven't received my refund yet
- How do I track my refund request?
- The refund amount I received from Decolar is incorrect.
- I made my purchase at Decolar with a credit card, why am I receiving my refund via bank transfer/Pix?
- I have a refund from Decolar to receive, how do I know if I will receive it through WEpayments?
- I don't have a bank account, is there another way to receive the refund? Can I receive the refund in someone else's account?
- I provided my bank details on the form I received. How will I know if the refund has been made?
- How do I provide my bank information to receive a refund from Decolar?
- What happens if I lose or delete the email I received to provide the refund information?
- Can I change the refund beneficiary?
- Types of accounts where I can receive the refund
- I provided the wrong bank details on the link I received from WEpayments