What happens if I lose or delete the e-mail I received informing me of my refund details?

Don't worry, if you haven't received or have lost our email for any reason, our team will contact you again shortly. However, if you prefer, you can open a ticket with our customer service team, requesting that the data collection e-mail be sent again. However, it is important to note that refunds are available for up to 30 days after the first e-mail has been sent. After this period, you must contact Viajanet to request a refund again.