The refund amount I received from Viajanet is incorrect

In this case, you need to contact Viajanet for more information about the refund. In some cases, Viajanet pays part of the amount via WEpayments (formerly WEpayout) and the other part by credit card or other means of payment.

It is therefore important to contact Viajanet so that they can send you more details about your refund request.

WEpayments processes payments according to Viajanet's instructions and we do not have access to additional information regarding the original amounts of the purchase made.

If you have any questions regarding your refund request, you can access Viajanet's help page.