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  1. Help Center WEpayments
  2. Viajanet's Customers
  3. Refunds

Refunds

  • How do I contact Viajanet?
  • I entered the data in the link received from WEpayments, but I received the error message of Divergent Beneficiary
  • Text message (SMS) about refund
  • Refund not available on the link received by e-mail
  • I still haven't received my refund from Viajanet
  • How do I track my refund request?
  • How does WEpayout process the refund requested on Viajanet?
  • How will WEpayout receive my data for the Viajanet refund?
  • The refund amount I received from Viajanet is incorrect
  • I made my Viajanet purchase with a credit card, why am I receiving my refund by bank transfer/Pix?
  • I have a refund to receive from Viajanet, how do I know I'll receive it via WEpayout?
  • Can I enter my Pix key to receive a refund?
  • I don't have a bank account, is there another way to receive the refund? Can I receive the refund in someone else's account?
  • I provided my bank details on the form I received. How will I know if the refund has been made
  • Why haven't I received the refund I requested from Viajanet?
  • How do I enter my details to receive a refund from Viajanet?
  • What happens if I lose or delete the e-mail I received informing me of my refund details?
  • Can I change the beneficiary of the refund?
  • Types of account I can receive a refund on
  • I entered my bank details incorrectly in the link I received from WEpayments
  • I had my trip/hosting canceled and Viajanet informed me that I would receive a refund through Wepayments. How do I request a refund?
  • What is WEpayout's relationship with Viajanet?
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